Question 1

Why is the web store not available until September 21?

Accepted Answer

Sales will not start until this date because our discovery boxes will be produced from September 14 to 18.

Question 2

Prices and delivery times

Accepted Answer

After preparing your order, it takes two to three working days to receive your parcel in Metropolitan France, and up to 10 for international deliveries.
 
We do not offer express delivery because we consider that making a journey in a nearly empty van or by plane over a short distance is not very responsible for the planet...
 
Delivery is offered in France for all orders, and worldwide for orders over 100€ and for refill orders. You can find the delivery costs and times for each country here.

Question 3

Our Naturalness

Accepted Answer

AEMIUM fragrances are over 99.9% natural according to the strictest standard (Cosmos) and are certified as such by one of the most demanding international Organisms: ECOCERT. All petrochemical ingredients have been banned, including all anti-oxidants, anti-uv and other colorants, suspected of being endocrine disruptors. 
 
If you want to know the detailed composition of our perfumes, we explain everything on this page.
Beware of the many perfume brands that claim to be "clean" when in fact they have only a minority of natural ingredients in their concentrate: as they put an average of 90% alcohol and water in their formula, even those that claim to be 95 % natural actually have only half the concentrate of natural origin.The rest of the concentrate is made up of synthetic ingredients: these petrochemical raw materials are used to imitate animal scents (musk, amber...) and natural scents (rose, jasmine...). They cost much less but they have nothing natural about them!

Question 4

Our Naturalness

Accepted Answer

AEMIUM perfumes are more than 99.9% natural according to the strictest standard (Cosmos standard) and are certified as such by one of the most demanding international organizations: ECOCERT. Ingredients derived from petrochemicals have thus all been banned, including all antioxidants, anti-UV and other dyes, suspected of being endocrine disruptors.
 
If you want to know the detailed composition of our perfumes, we explain everything on this page.
 
Beware of the many perfume brands that claim to be "clean" even though they only have a minority of natural ingredients in their concentrate: as they use an average of 90% alcohol and water in their formula, even those claiming to be 95% natural often have no more than half of their concentrate from natural origin.
The remaining 50% being synthetic ingredients from petrochemicals, used to imitate animal scents (such as musk or amber, the use of which is fortunately prohibited) or natural scents (rose, jasmine, etc.) ) for financial matters. Indeed, Synthesis is really much cheaper than Natural!

Question 5

Our Vegan fragrances

Accepted Answer

AEMIUM perfumes are vegan: they are not tested on animals (by the way this is forbidden by European regulations) and do not contain any animal ingredients still used in cosmetics (honey, lanolin, carmine...). Thus the leathery note of Rouge Confidence is obtained from plant extracts. No need to worry.As our products are already certified natural (or organic) by ECOCERT, it did not seem relevant to us to be labeled Vegan by paying another organisation. However, if you wish, we can send you the certificates for each of our ingredients on request.

Question 6

Our Vegan flavors

Accepted Answer

AEMIUM perfumes are vegan: They are not tested on animals (this is also prohibited by European regulations) and do not contain any of the ingredients of animal origin still used in cosmetics (honey, lanolin, carmine ...). Thus the leathery note of Rouge confidence is obtained from plant extracts. Nothing to worry about.
Our products being already certified natural (or organic) by ECOCERT, it did not seem relevant to us to be labeled Vegan by paying another organization. However, if you wish, we can - on request - send you the certificates for each of our ingredients.

Question 7

Who we are

Accepted Answer

Founded in 2020 by Emmanuel Roche, who has worked for the biggest perfume brands, ÆMIUM is the first 100% natural and eco-responsible Haute Parfumerie house.
To be as natural as possible, both in the products and in the approach, such is the ambition of ÆMIUM. 
For the AEMIUM team, the quality of raw materials and respect for the environment are the greatest wealth that we can bring to customers.

Question 8

Confirmation email not received

Accepted Answer

After placing an order on the site, you should receive two emails:- An order confirmation email with a link to the invoice- A shipping confirmation email with a discount coupon
 
If you do not receive one or more of these emails, please check your "spam" or "junk" mail box: unfortunately, it happens that some strict email systems block @aemium.com emails.
 
If, despite your efforts, you cannot find these messages (or if you have deleted them by mistake), do not hesitate to contact us by email at hello@aemium.com.

Question 9

Our vision of Haute Parfumerie

Accepted Answer

To be as natural as possible in both the products and the approach, such is the ambition of ÆMIUM; the quality of raw materials and respect for the environment are the greatest wealth that we can bring to customers. So we only use noble and natural materials, and our concentrate costs 2 to 3 times more than traditional brands. Similarly, the organic alcohol used costs 4 times more than conventional alcohol. To keep selling prices reasonable, we have reduced our marketing costs as much as possible.
We prefer to sell less but better.
This is our vision of Haute Parfumerie.
 
To learn more about our creations, we invite you to visit this page.

Question 10

How to track my order

Accepted Answer

As soon as the goods have been dispatched, you will receive an e-mail confirming dispatch with a tracking number.Simply enter this number on the postal website (https://www.laposte.fr/outils/suivre-vos-envois) to track your order.

Question 11

Our vision of High Perfumery

Accepted Answer

ÆMIUM's ambition is to be as natural as possible, both in the products and in the approach; the quality of the raw materials and the respect for the environment are the greatest assets we can bring to our customers.Thus we only use noble and natural materials, and our concentrate costs 2 to 3 times more than traditional brands. Similarly, the organic alcohol used costs 4 times more than conventional alcohol. To keep our prices reasonable, we have reduced our marketing costs as much as possible.We prefer to sell less but better.This is our vision of High Perfumery.
 
To find out more about our creations, we invite you to visit this page.

Question 12

Outfit & Sillage of our perfumes

Accepted Answer

AEMIUM perfumes have a very good hold.
If some brands offer natural perfumes that do not last, it is often because their perfume concentration is low (less than 10%, even 5%). For good reason, natural ingredients cost on average 3 times more expensive than synthetic ingredients. At AEMIUM, our concentrations are between 13 and 17% and the hold of our perfumes equals or even exceeds the synthetic perfumes of major brands.
 
For the wake it's a little different. Traditional brands use "flavor enhancers" to flatter your senses and increase their wake: musks, aldehydes, ambroxan. They put it everywhere... and all the perfumes end up looking the same! These artifices do not exist in nature: the trail will depend mainly on the base notes and will therefore vary from one fragrance to another.
 Thus, Rouge confidence and Silence des calanques will not leave your neighborhood indifferent; while Innocence In A Scent or Blooming Summer will be more discreet; ideal for those who do not like opulence and prefer lightness.

Question 13

Parcel not received

Accepted Answer

What to do if there is a problem with the delivery of the parcel:- If the parcel in transit is blocked or slow to arrive: please contact us, we will call the post office ourselves.- If the parcel is indicated as having been received but you have never received it, you must first contact the post office by going to the local branch: you must make a claim on your side as we will not be able to intervene ourselves.< /p>
 
You can contact our Customer Service directly by phone at +33(0)768756967 or by email at hello@aemium.com so that we can guide you in the steps to follow.

Question 14

Lasting and Wake of our fragrances

Accepted Answer

AEMIUM perfumes have a very good lasting.If some brands offer natural fragrances that do not last, it is often because their fragrance concentration is low (less than 10% or even 5%). This is because natural ingredients are on average 3 times more expensive than synthetic ingredients. At AEMIUM, our concentrations are between 13 and 17% and our perfumes last as long as or longer than synthetic perfumes from major brands. 
For the wake, it's a little different.Traditional brands use "taste enhancers" to flatter your senses and increase their wake: musks, aldehydes, ambroxan. They put them everywhere... and all perfumes are eventually the same!These tricks don't exist in the natural world: the wake will depend mainly on the base notes and will therefore vary from one fragrance to another.Thus, Rouge Confidence and Silence des Calanques will be more opulent while Innocence In A Scent or Blooming Summer will be more discreet.

Question 15

How to use the discount coupons

Accepted Answer

Following your order, you will receive a discount coupon in the shipping confirmation email. If you have not received this email, please check your spam or junk mail box.This coupon is worth 24€ for the discovery box, or 137€ in the case of a gift card. It must be entered in the "promotional code" box when validating the cart.
Only one coupon can be used per order: if you have several coupons, you must place several orders to benefit from them.
 
Coupons have a limited duration. If you forget to use them in time, don't hesitate to contact us on hello@aemium.com, we will always find a solution...
If you have lost your coupon, contact us on hello@aemium.com to get it back.

Question 16

Our Certificates

Accepted Answer

All our fragrances are over 99.9% natural and contain at least 74% organic ingredients. This exceptional naturalness allows 3 of our fragrances to be certified Cosmos Natural* and the 4 others to be certified Cosmos Organic**.
 
(*): Rouge Confidence, Silence des Calanques, Hespereden
(**): Innocence in a Scent, Blooming Summer, Nova Espero, Elixiris

Question 17

Our Certifications

Accepted Answer

All our fragrances are over 99.9% natural and contain at least 74% organic ingredients. This exceptional naturalness allows 3 of our fragrances to be Cosmos Natural* certified and the other 4 to be Cosmos Organic ** certified.
(*): Rouge Confidence, Silence des Calanques, Hespereden(**): Innocence in a Scent, Blooming Summer, Nova espero, Elixiris

Question 18

Your customer account

Accepted Answer

You can access your customer account at any time and you can modify and delete your data whenever you want.
 
If you forget your password, click on "forgot password" and follow the procedure.

Question 19

Transparency and precision on our ingredients

Accepted Answer

At AEMIUM, we like transparency and precision. Our formulas are composed exclusively of 4 natural elements, which we present to you on this page.

Question 20

Transparency and precision in our ingredients

Accepted Answer

At AEMIUM, we like transparency and precision. Our formulas are composed exclusively of 4 natural elements, which we present to you on this page.

Question 21

Possible payment types

Accepted Answer

Payment for purchases on our online store aemium.com can be made:- by credit card through the networks: Carte Bleue, Visa, Eurocard, Mastercard- by the Paypal system- by bank transfer or check, by contacting our customer service (hello@aemium.com)

Question 22

Our unisex & choosing a perfume

Accepted Answer

By conviction, we decided to create unisex perfumes. It is no longer relevant, in the 21st century, to gender odors, because olfaction is a story of completely personal sensitivity. In the time of the kings, men wore rose perfume, as some still do in the Middle East. If some of our male customers like exotic powdery scents like Innocence In a Scent, it's good that the codes have changed.
 
To choose, it is better to take the time to test with our discovery box.
 
However, if you don't have time and if you have trouble making your choice by looking at the notes of our perfumes, do not hesitate to contact us. We will be happy to help you.

Question 23

Our unisex range and choice of a fragrance

Accepted Answer

Out of conviction, we decided to create unisex fragrances. In the 21st century, it is no longer relevant to gendered scents, as olfaction is a matter of personal sensitivity. In the days of kings, men used to smell of roses, as some still do in the Middle East. If some of our male customers enjoy exotic powdery perfumes like Innocence In a Scent, it's because the codes have changed. 
To choose, it is better to take the time to test with our discovery box.
Nevertheless, if you don't have time and if you have trouble making your choice by looking at the notes of our perfumes, don't hesitate to contact us. We will be happy to help you.

Question 24

How to use and apply our fragrances

Accepted Answer

AEMIUM fragrances are 100% natural and contain no controversial products. Perfume on the skin becomes a pleasure again. To improve the diffusion, spray the fragrance where the body gives off the most heat.
Our advice: target the nape of the neck, the chest, the inside of the wrists (without rubbing them together!), behind the ears. 
Avoid the hair: the alcohol in the perfume could damage it.It is also possible to perfume clothes because they retain the odors for a very long time.However, be careful: perfumes can be naturally colored because of the raw materials used, so avoid spraying directly on white or light-coloured clothes. Then you should choose fabrics made of natural fibers (silk, wool, velvet, cotton, cashmere...). These natural materials will enhance your scent more than polyamide or viscose: synthetic fabrics do not diffuse scents well.

Question 25

Use and Application of our perfumes

Accepted Answer

AEMIUM fragrances are 100% natural and contain no controversial products. Applying perfume to the skin becomes a pleasure again. To improve the diffusion, you must spray your perfume on the "pulse points", where the body diffuses the most heat.
 
Our advice: aim for the back of the neck, the chest, the inside of the wrists (without rubbing them together!), behind the ears. Avoid hair: the alcohol that makes up the perfume could damage it.
 
It is also possible to perfume clothes because they retain odors for a very long time. Be careful though: perfumes can be naturally colored, because of the raw materials used, avoid spraying directly on white or light clothes. Then we must favor fabrics made of natural fibers (silk, wool, velvet, cotton, cashmere, etc.). These natural materials will sublimate your olfactory trail more than polyamide or viscose: synthetic fabrics diffuse scents poorly.

Question 26

Fragrance preservation

Accepted Answer

Perfume, especially when it is natural, is a product that lives and evolves. For better preservation, sources of light and heat should be avoided if possible. Even if our dark bottle partially protects against UV rays, it is therefore better to stay away from window sills and radiators. During the first 3 years, the perfume will continue to evolve very slightly without its smell and quality being altered.

Question 27

How to preserve our fragrances

Accepted Answer

Perfume, especially when it is natural, is a product that lives and evolves. For a better conservation, it is necessary to avoid sources of light and heat if possible. Even if our dark bottle partly protects against UV rays, it is better to stay away from windows and radiators.During the first 3 years, the perfume will continue to evolve very slightly without altering its smell or quality.

Question 28

Who we are

Accepted Answer

Founded in 2020 by Emmanuel Roche, ÆMIUM is the first 100% natural and eco-responsible High Perfumery house.
ÆMIUM's ambition is to be as natural as possible, both in its products and in its approach. 
In our opinion, the quality of the raw materials and the respect for the environment are the greatest assets we can bring to our customers.

Question 29

Our Commitments

Accepted Answer

We are committed to the health of our customers by offering them the most natural and organic products possible and by proving it with the certifications of Ecocert and Cosmébio according to the Cosmos reference system (Natural and Organic).
We are committed to the planet by thinking our ecosystem (product, company) to be as neutral as possible: light, recyclable and reusable packaging, local circuit and reduced carbon footprint... (Find out more about our approach here)
Furthermore, as a member of the 1% for The Planet, we donate 1% of our turnover to an association that works daily for the environment.

Question 30

ÆMIUM: the meaning

Accepted Answer

ÆMIUM has its origins in the three founding words of the brand: Authenticity, Engagement, Premium.

Question 31

ÆMIUM: the pronunciation

Accepted Answer

We pronounce it [εmjɔm]. But some people call us [aemjɔm].The important thing is to feel comfortable saying it.

Question 32

Our vision of High Perfumery

Accepted Answer

ÆMIUM's ambition is to be as natural as possible, both in the products and in the approach; the quality of the raw materials and the respect for the environment are the greatest assets we can bring to our customers.Thus we only use noble and natural materials, and our concentrate costs 2 to 3 times more than traditional brands. Similarly, the organic alcohol used costs 4 times more than conventional alcohol. To keep our prices reasonable, we have reduced our marketing costs as much as possible.We prefer to sell less but better.This is our vision of High Perfumery.
 
To find out more about our creations, we invite you to visit this page.

Question 33

Try the perfumes

Accepted Answer

So that you can try our entire range, we have brought together our 7 fragrances in a discovery box. This contains seven 2mL samples, so you can take the time to choose your favorite flavor from home.
Following this order, you will receive by email a coupon to reduce the purchase value of the box. It is valid for any purchase of one of our Vapo Spray 100mL perfumes, on the website www.aemium.com.
 
Trying a perfume is not just about smelling the first scents escaping from the bottle; this would amount to limiting ourselves to the top notes and forgetting the rest of the olfactory pyramid that characterizes each perfume. It involves spraying the perfume on part of your skin (the inside of your wrist, for example) and smelling it regularly throughout the day, letting the heart and base notes develop. You can also try on sticks like in stores, but they will only give you a partial impression of your perfume: it will develop more freely, more deeply on your skin, thanks to the heat it releases. The smell will be more lively, more personal too since the perfume creates its own alchemy with each skin.
 
We do not offer individual samples. For any special request, do not hesitate to contact us, we will answer you with pleasure.

Question 34

Try the fragrances

Accepted Answer

So that you can try our entire range, we've put together our 7 perfumes in a discovery box. It contains seven 2mL samples so you can take the time to choose your favorite fragrance from home. 
After ordering, you will receive a coupon by email for the value of the box, valid for the purchase of a 100mL perfume.
 
Trying a perfume is not just about smelling the first scents coming out of the bottle; that would be like limiting yourself to the top notes and forgetting the rest of the olfactory pyramid that characterizes each perfume. The idea is to spray the perfume on a part of your skin (the inside of your wrist, for example) and to smell it regularly throughout the day, letting the middle and base notes develop. You can also try it on blotters like in the shop, but they will only give you a partial impression of your perfume: it will develop more freely, more deeply on your skin, thanks in particular to the heat it gives off. The scent will be more lively, more personal too, as the perfume creates its own alchemy with each skin.
 
We do not offer single samples. For any particular request, do not hesitate to contact us, we will answer you with pleasure!

Question 35

Choose your perfume

Accepted Answer

The best way to choose a perfume is to try it on your skin. For this, we have brought together our 7 fragrances in a discovery box. It contains seven samples of 2mL and you will be able to discover them from home, in your daily life.
 
If you already know which olfactory families you like or which are your favorite notes, you can rely on the description of each perfume in "The Boutique" to choose the right one.
 
We are of course at your disposal to help you.
Do not hesitate to contact us by phone at +33 (0) 7 68 75 69 67 or by email at hello@aemium.com, we will be happy to guide you in your choice.

Question 36

Where to find our perfumes

Accepted Answer

If you want to try our fragrances in store, we update the list of stores offering our fragrances on this page.< /p>

Question 37

Choose a fragrance

Accepted Answer

The best way to choose a fragrance is to try it on your skin. That's why we've put together our 7 fragrances in our discovery box. It contains seven 2mL samples so you can discover them in your own home, in your everyday life.
If you already know which fragrance families you like or which are your favorite notes, you can use the description of each fragrance in the shop to choose your perfume.
We are of course at your disposal to help you choose your fragrance. Do not hesitate to contact us by phone at +33 (0) 7 68 75 69 67 or by email at hello@aemium.com, we will gladly guide you in your choice.

Question 38

Exchange or Return a product

Accepted Answer

Returns/exchanges are possible free of charge within 14 days of receipt. However, shipping costs are the responsibility of the buyer. To exchange or return a product, we advise you to contact us by email at hello@aemium.com or by phone at +33(0)768756967 so that we can guide you in the procedure to follow.
 
You can exchange a product several times, but do not hesitate to send an e-mail to hello@aemium.com if you are in doubt about your choice (exchanges are not very good for our footprint carbon).
 
Please note that items must be returned unused, in their original unopened packaging. If the returned products are not in resalable condition, we may not accept your return.

Question 39

Where to find our fragrances

Accepted Answer

If you would like to try our fragrances in-store, we keep an updated list of stores that offer our fragrances on this page.

Question 40

Offer a fragrance

Accepted Answer

You will find on our website a product called "THE GIFT... that will please every time".It allows you to offer one of our perfumes to a friend or family member by letting them choose their favorite fragrance.He/she will first receive a DISCOVERY GIFT SET of 7 fragrances delivered with a presentation leaflet and a personal discount coupon. This coupon then allows her/him to order the 100mL PARFUM of her/his choice independently...No chance of making a mistake, you will always please.
 
In order to offer you a unique experience, we take special care in preparing your order. Each order is individually wrapped in tissue paper and then placed in a box for protection and anonymity during shipping.

Question 41

Refunds

Accepted Answer

Following your contact and your return of the product, we advise you to keep your tracking numbers and your proof of deposit. Once we have received your package, your request will be processed quickly. You will receive an email when the refund has been processed.
 
The refund is made on the means used for payment.
 
If you would like a refund for a purchase made with a discount coupon, then we will immediately reactivate your coupon.

Question 42

Ask for a personalization

Accepted Answer

For any particular request such as a special personalization of your case, please contact us by email at hello@aemium.com or by phone at +33(0)768756967.

Question 43

Modify or cancel my order

Accepted Answer

If you have just placed an order and want to cancel or modify it, contact us directly by phone at +33(0)768756967 or by email at hello@aemium.com so that we can guide you through steps to follow. If it is still possible, we will change the order and/or refund you immediately.

Question 44

How to use the discount coupons

Accepted Answer

Following your order, you will receive a discount coupon in the shipping confirmation email. If you have not received this email, please check your spam or junk mail box.This coupon is worth 24€ for the discovery box, or 137€ in the case of a gift card. It must be entered in the "promotional code" box when validating the cart.
Only one coupon can be used per order: if you have several coupons, you must place several orders to benefit from them.
 
Coupons have a limited duration. If you forget to use them in time, don't hesitate to contact us on hello@aemium.com, we will always find a solution...
If you have lost your coupon, contact us on hello@aemium.com to get it back.

Question 45

Defective products or wrong products

Accepted Answer

If you have a problem with your order, contact us directly by phone at +33(0)768756967 or by email at hello@aemium.com.
 
If we made a mistake in your order, contact us and we will hurry to send you the correct product.
 
Is your product defective or damaged? It's rare, but it happens. Our products are manufactured with the greatest care by highly qualified people who are also human. They can make mistakes. A defective part can also pass through the filter of our quality control. In this case, no problem: contact us, send us the necessary information and we will guide you in the procedure to follow.

Question 46

Offer a perfume

Accepted Answer

You will find on our site an article called "THE GIFT... which is sure to please". It allows you to offer one of your loved ones one of our perfumes by letting him choose his favorite fragrance.
He first receives a DISCOVERY BOX of 7 flavors delivered with a presentation brochure and a personal reduction COUPON. This coupon then allows him to order the 100mL PERFUME of his choice in complete autonomy on our site...
No chance of making a mistake, you will always please.
In order to offer you a unique experience, we take particular care in preparing your order. Each order is individually wrapped in tissue paper and then inserted into a box ensuring protection and anonymity during its delivery.
The price will not appear upon receipt of the order, the invoice being sent by email.

Question 47

Request customization

Accepted Answer

For any special request such as a special customization of your box, please contact us by email at hello@aemium.com or by phone at +33(0)768756967.

Question 48

Your customer account

Accepted Answer

You can access your customer account at any time and you can modify and delete your data whenever you want.
 
If you forget your password, click on "forgot password" and follow the procedure.

Question 49

Types of payment

Accepted Answer

The payment of purchases on our online shop aemium.com can be made:- by credit card from the "CB" network, Visa, Eurocard, Mastercard- through Paypal- by bank transfer or check by contacting our customer service

Question 50

Our engagements

Accepted Answer

We are committed to the health of our customers by offering them the most natural and organic products possible and by proving it with the Ecocert and Cosmébio certifications according to the Cosmos standard (Natural and Organic).
We are committed to the planet by thinking our ecosystem (product, company) to be as neutral as possible: light, recyclable and reusable packaging, local circuit and reduced carbon footprint... (Find all our approaches on this page)
In addition, as a member of 1% for The Planet, we donate 1% of our turnover to an association that works daily for the environment.

Question 51

ÆMIUM: the meaning

Accepted Answer

ÆMIUM originates from 3 founding words of the brand: Authenticity, Commitment, Premium.

Question 52

Securing payment by bank card

Accepted Answer

Payment by credit card is first verified by the 3D secure system which guarantees the authenticity of the buyer, and is then made via the secure server of the company STRIPE.Thus, personal and payment data are protected and do not pass through our site, which ensures a completely secure payment.

Question 53

ÆMIUM: pronunciation

Accepted Answer

We pronounce it [εmjɔm] ("aimyomme"). But some call us [aemjɔm] ("aémyomme").The important thing is to feel comfortable saying it.

Question 54

Refused payments

Accepted Answer

If your payment does not go through, simply check:- whether your payment card is still valid- if the information you have entered is correct (for example, make sure that the first and last name are in the same order as on your credit card).- Also check that you have not reached your limit!
 
Our fraud detection system may block your card on our site if you make several purchases in a row or if the amount is too large. In this case, please contact us so that we can help you.
 
If this is not the case but the problem persists, contact your banker and tell them that you urgently need to make a purchase from us.

Question 55

Our vision of Haute Parfumerie

Accepted Answer

To be as natural as possible both in the products and in the approach, such is the ambition of ÆMIUM; the quality of raw materials and respect for the environment are the greatest wealth that we can bring to customers.So we only use noble and natural materials, and our concentrate costs 2 to 3 times more than traditional brands. Similarly, the organic alcohol used costs 4 times more than conventional alcohol. To keep selling prices reasonable, we have reduced our marketing costs as much as possible.We prefer to sell less but better.This is our vision of Haute Parfumerie.

Question 56

Invoicing

Accepted Answer

The invoice is sent via a link in the order confirmation email: by clicking on this link, the invoice opens and you can download it.
 
If you did not receive this email, please check your "spam" or "junk" mail box: unfortunately, some strict email systems block emails from @aemium.com.

Question 57

How to exchange or return a product

Accepted Answer

Returns/exchanges are possible within 14 days of receipt. Returns are at the buyer's expense (address here). To exchange or return a product, we advise you to contact us by email at hello@aemium.com or by phone at +33(0)768756967 so that we can guide you through the process.
 
You can exchange a product more than once, but please feel free to email hello@aemium.com if you are unsure about your choice (exchanges are not very good for our carbon footprint).
 
Please note that items must be returned unused, in their original unopened packaging. If the returned goods are not in a resalable condition, we may not accept your return.

Question 58

Use my discount coupon

Accepted Answer

If you have a discount coupon valid on our online store, it must be entered in the "promotional code" box when validating the basket.
Only one coupon can be used per order: if you have several coupons, you must therefore place several orders to benefit from it.
 
Coupons have a limited duration. If you forgot to use them in time, do not hesitate to contact us again at hello@aemium.com, we will always find a solution...
If you have lost your coupon, contact us at hello@aemium.com to retrieve it.

Question 59

Securing payment by credit card

Accepted Answer

Payment by credit card is first verified by the secure 3D system which guarantees the authenticity of the buyer, then is made via the secure server of the company STRIPE.Thus personal data and payment data are protected and do not pass through our site, which ensures fully secure payment.

Question 60

The refunds

Accepted Answer

Once you have contacted us and returned the product, we advise you to keep your tracking numbers and proof of delivery. Once we have received your package, your request will be processed quickly. You will receive an email when the refund has been processed.
Refunds are made to the same method of payment.
 
If you want a refund for a purchase made with a discount coupon, then we will reactivate your coupon immediately.

Question 61

Dishonored payments

Accepted Answer

If your payment doesn't go through, just check:- if your payment card is still valid- if the information you have entered is correct (for example, ensure that the surname and first name are in the same order as what is written on your credit card).- Also check that you have not reached your ceiling!Our fraudulent payment detection system may block your card on our site if you make several purchases in a row or with an excessive amount. In this case, please contact us so that we can help you.
 
If this is not the case but the problem persists, contact your banker and tell them that you urgently need to make a purchase from us.

Question 62

How to modify or cancel my order

Accepted Answer

If you have just placed an order and want to cancel or change it, please contact us directly by phone at +33(0)768756967 or by email at hello@aemium.com so that we can guide you through the process. If it is still possible, we will change the order and/or refund you immediately.

Question 63

Defective or wrong products

Accepted Answer

If you have a problem with your order, please contact us directly by phone at +33(0)768756967 or by email at hello@aemium.com.
 
If we have made a mistake with your order, contact us and we will send you the right product.
 
Your product is faulty or damaged? It's rare but it happens. Our products are manufactured with the utmost care by highly qualified people who are also human. They can make mistakes. A defective part can also pass through our quality control filter. In this case, no problem: contact us, send us the necessary information and we will guide you through the process.

Question 64

Billing

Accepted Answer

The invoice is sent via a link in the order confirmation email: by clicking on this link, the invoice opens and you can download it.
If you have not received this email, please look in your "spam" or "junk mail" box: it unfortunately happens that certain overly strict messaging systems block @aemium.com emails

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